1. Scope — Who This Notice Protects

This EU Compliance Notice supplements the Terms of Service and Payment Terms for customers located in the European Union, the European Economic Area, the United Kingdom and Switzerland. It states rights that apply to you as a consumer under EU law; nothing in our other documents removes, limits or dilutes those mandatory rights, and where our general terms and this notice conflict, this notice prevails for you.

2. Right of Withdrawal — 14 Days

Under Directive 2011/83/EU you have 14 days to withdraw from a distance contract without giving reasons. For subscriptions, the period runs from conclusion of the contract; for repeated deliveries it runs from receipt of the first instalment.

To withdraw, send an unambiguous statement (“I hereby give notice that I withdraw from my contract…”) to [email protected] or use the withdrawal form in account settings. We will refund all payments made, without undue delay and no later than 14 days after we receive your notice, using your original payment method and charging you nothing.

If you ask us to begin performance within the withdrawal window — for example to generate a document straight away — you may lose the withdrawal right for that specific document once we finish. We will remind you of this in text before the first generation of any new subscription or one-off purchase.

3. Digital Content Exception and Your Explicit Consent

Generated documents are digital content supplied on a non-tangible medium. Under Article 16(m) of the Directive, the right of withdrawal ends for a specific document if all of the following happen: (1) you give express consent to us starting immediately, (2) you acknowledge that you lose the withdrawal right once it is fully delivered, (3) we confirm this in a durable medium, and (4) we do not use the delivery to embed unfair advertising or interoperability restrictions.

The checkout and generation flows therefore show a paired consent-and-acknowledgement checkbox before the first document of a purchase is generated, and your consent record (timestamp, document, text shown) is kept in your billing history. Documents you have not requested us to generate remain fully withdrawable for 14 days, and unused subscription periods remain cancellable with the pro-rata refund described in the Payment Terms.

4. Price Transparency (Omnibus Directive)

Prices shown to EU customers are gross figures including all applicable VAT and any other statutory charges — there is no add-at-checkout tax for consumer accounts. Where a reduced price is announced alongside a prior price, the prior price is the lowest price we applied in the 30 days before the reduction, as Article 6a requires.

The discounted per-document overage prices (Basic €-equivalent $24.99, Pro $19.99) are shown before you confirm each charge, and confirming is a separate, explicit act.

5. VAT and Invoicing

Consumer sales are charged at the VAT rate of your Member State under the OSS (one-stop-shop) scheme; the VAT rate and amount appear at checkout and on every receipt. Business customers supplying a valid VAT identification number are invoiced under the reverse-charge B2B rule and can request a VAT-compliant invoice showing our and your identification details.

6. Unfair Contract Terms Control

In line with Directive 93/13/EEC, no clause of ours is intended to create a significant imbalance against you. In particular for EU consumers: our liability cap does not exclude or limit liability for death, personal injury, gross negligence, wilful misconduct, or statutory product guarantees; the arbitration and venue clauses in our general Terms do not apply to you — you may bring claims in the courts of your place of residence and we will not invoke the California forum against a consumer claim.

7. Content Liability and Notice-and-Action (DSA)

StatuteFlow provides a document-generation service, not transmission, caching or hosting of user content for third parties in the sense of Regulation (EU) 2022/2065; nonetheless we operate a notice-and-action channel: if you consider a document or page of the Service unlawful content, report it to [email protected] with a statement of the facts and the exact grounds. We process notices without undue delay, tell you the outcome, and explain any removal, and unlawful-content notices override the preview-and-store flow for the affected item.

8. Data Protection (GDPR Cross-References)

Our Privacy Policy is written to the GDPR standard for all users. For EU data subjects specifically: lawful bases are itemised there article by article; transfers to the US rest on the Data Privacy Framework or SCCs as described; automated-decision safeguards apply (no solely automated decisions with legal effect); and you may lodge a complaint with the supervisory authority of your Member State — we would rather you contacted us first, which never affects your complaint right.

We provide an EU representative for data-protection matters under Article 27 for the purposes of Articles dealing with cross-border processing; contact details of the current representative are stated in the cookie and consent records and available from [email protected].

9. Alternative Dispute Resolution

Beyond court, EU consumers can take disputes about these contracts to an accredited alternative-dispute-resolution (ADR) body; we are reachable at [email protected] to open that process, and we will respond to an ADR submission within 30 days. We do not commit to a specific ADR entity in advance; the competent body for your country is listed on your national authority's register.

10. Territorial Effect and Order of Precedence

This notice applies wherever mandatory EU/EEA/UK/Swiss consumer law reaches the contract, even if other documents mention US law first. The precedence for you is: (1) mandatory statutory rights, (2) this EU Compliance Notice, (3) Payment Terms, (4) Terms of Service, (5) Privacy Policy except on data matters where it always governs.