Terms of Service

1. Acceptance of These Terms

By creating an account, generating a document, or otherwise using StatuteFlow (the “Service”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

These Terms apply to both free use (case creation, previews) and paid use (one-off purchases and subscriptions). Additional documents incorporated by reference: the Payment Terms, the Privacy Policy and, for users established in the EU/EEA, the EU Compliance Notice.

2. Nature of the Service — Not a Law Firm

StatuteFlow is a software tool. It is not a law firm, does not employ the attorneys who review our templates in an attorney-client relationship with you, and does not provide legal advice. The Service generates self-help documents from templates grounded in published California statutes and procedural rules.

No attorney-client relationship is created between you and StatuteFlow or any of its personnel by your use of the Service, by communicating with us, or by generating or reviewing a document. Information you submit is not protected by attorney-client privilege.

Some jurisdictions restrict the practice of law to licensed attorneys. The Service is designed so that you, on your own behalf, select and take responsibility for the document you generate. For contested matters, eviction filings you intend to litigate, or any situation involving a represented party, consult a licensed attorney.

3. Accounts and Acceptable Use

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account.

• You may use the Service only for lawful purposes connected to managing a tenancy or a construction payment dispute in which you have a genuine interest.
• You warrant that the facts you enter (dates, amounts, addresses, names) are true and accurate to the best of your knowledge. Generating notices with false facts may itself be unlawful.
• You may not use the Service to harass, defame, intimidate, or unlawfully discriminate against any person, or to generate documents for a property or project you have no lawful interest in.
• You may not resell, sublicense, reverse engineer, or bulk-scrape the Service or its statute library without written consent.

4. Third-Party Personal Data You Submit

Your cases contain personal data about other people — tenants, owners, subcontractors. You act as the data controller for that information and StatuteFlow processes it on your instructions solely to produce your documents. You represent that you have a lawful basis to provide those details and that you will handle the resulting documents in accordance with applicable privacy laws, including any restrictions on publishing third-party information.

5. How Generation, Preview and Unlock Work

Creating cases and describing facts is free. Generating a document consumes one unit of entitlement: a one-off purchase, a quota unit of your subscription, a rolled-over unit, or a confirmed overage charge.

Before you pay to unlock, the full text of the generated document is available to preview. Unlocking purchases the court-ready PDF and the service packet for that document. Generated or downloaded documents are treated as consumed (see the Refund Policy below and the EU Compliance Notice for the EU statutory exception).

Statute retrieval can fail — for instance when the statute library has no coverage for a jurisdiction. A generation that never completes is never charged, and a completed generation that fails to unlock remains refundable within the window below.

6. Subscriptions, Quota and Rollover

Subscriptions (Basic 5 documents/month, Pro 15 documents/month, Enterprise unlimited) renew automatically at the end of each billing period until cancelled. Cancelling stops the next renewal; the current paid period remains usable.

Unused monthly quota rolls over by default, capped at twice your monthly quota; rolled-over units expire at the end of the following month and are consumed before fresh quota (FIFO). You can switch rollover off in subscription settings. Downgrading or cancelling clears all rolled-over quota immediately.

When a paid quota is exhausted, the Service asks you to confirm a discounted per-document overage price (Basic $24.99, Pro $19.99) before charging. We do not bill overages silently or aggregate them into a surprise month-end invoice.

7. Pricing, Taxes and Currency

All prices are in USD. One-off documents are $29.99; subscription plans are as published on the pricing page, with annual plans offered at a 20% discount. Applicable sales tax, VAT or GST is added at checkout where required by law; EU customers see gross prices inclusive of VAT under the EU Compliance Notice.

8. Refund Policy

One-off purchases: refundable within 14 days of payment if the document has not been generated; once generated or downloaded, the purchase is final because the digital content has been fully delivered.

Subscriptions: no pro-rata refund for the current period, but cancellation stops the next renewal. Annual plans cancelled early are refunded as: annual price minus (months used × monthly price) minus a 5% processing fee. Overage charges and rolled-over quota cleared by downgrade are non-refundable.

Duplicate charges caused by a system error are refunded automatically. Request refunds through account billing settings or support, identifying the payment.

9. Intellectual Property

Documents generated from your facts belong to you; you may use, edit, print and file them without restriction. Our templates, statute library, software, branding and documentation remain ours or our licensors'. The Service may display third-party statutory citations, which are public-government works.

You grant us a limited license to store and process your case facts to generate, retain and display your documents in your account history.

10. Statute Currency and Accuracy

We maintain a curated statute library and version our citations, but laws change — legislatures amend codes, courts reinterpret them, and local rules vary by county. StatuteFlow cannot guarantee that every citation in a generated document is current as of the exact moment of filing.

You are responsible for confirming that a document fits your situation before serving or filing it. If you spot a statutory change we have missed, tell support; corrections to affected documents are free within 14 days of purchase.

11. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, StatuteFlow disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and does not warrant that any generated document will be accepted by a particular court, marshal or county agency.

Mandatory consumer-law rights (including EU statutory rights) are not affected by this section.

12. Limitation of Liability and Indemnity

StatuteFlow's total aggregate liability arising from your use of the Service is limited to the greater of the fees you paid in the 12 months before the claim or $100. We are not liable for indirect, incidental, consequential, special or punitive damages, or for losses from filings you made based on a generated document.

You will defend and indemnify StatuteFlow against third-party claims arising from the facts you submitted, the documents you chose to serve or file, or your breach of these Terms.

13. Suspension and Termination

You may close your account at any time; one-off purchases for documents never generated remain refundable under the Refund Policy above. We may suspend or terminate accounts for payment failure, abuse, unlawful use, or legal compulsion, with notice by email where practical and, for subscriptions, refund of the unused prepaid period except where termination is for breach.

14. Changes to These Terms

We may update these Terms; material changes are announced in the app and by email at least 14 days before they take effect for subscribers. Continuing to use the Service after the effective date accepts the revision.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of California, excluding conflict-of-law rules. Individual disputes will be resolved in the state or federal courts located in San Francisco County, California, except that either party may pursue injunctive relief anywhere. Nothing here waives non-waivable consumer protections of your home country, including for EU users under the EU Compliance Notice.

Contact: [email protected]. Written legal notices to StatuteFlow Inc., 4700 Ocean Drive, Suite 210, Burlingame, CA 94010, United States.